Why do people love Tailster?

Tailster - The dog walking service that actually walks the walk…. But what makes us different and why do people love us?

We're a friendly alternative to kennels, where your pet receives the one-to-one care and attention it deserves from our fully trusted and vetted pet carers and your cats and small furries/feathered friends can stay in the comfort of their own home whilst being looked after.

We have successfully helped match over 100,000 owners with carers so far - and we’re still going!

As an owner:

NO Fee’s

For our lovely pet owners, there are absolutely no sign up fees for you to use our platform. Our owners only ever pay the amount that the carer has quoted, no extra charges!

FREE Insurance

Your pets safety is of utmost importance to us which is why when you make a booking with one of our carers you’ll be automatically covered by our insurance policy. Our insurance cover includes emergency vet fees up to £20,000, up to £5m public liability, loss of keys cover plus much more. * Please remember this is only ever valid when you book with us over the phone or through the website.

GPS tracked dog walks and time and date stamped photo updates

Only with Tailster, you’ll know for certain your dog has been walked. If you let your walker know your dogs favourite parks and routes to walk you can see exactly which one your dog has visited today! At the end of each walk, we’ll send you an email with a route map including start and end times and the distance travelled.

Photo updates include a time stamp and a map to show the location of where the picture was taken. These are sent straight to your email so you can see your pet having fun with their carer!

Online payments

Ultimately - we look after your money while your Tailster carer looks after your pet!

For your peace of mind we've made payments simple - you can pay online or over the phone before the booking starts, we only release funds to your pet carer once you are back from your holiday and give us the go-ahead. If you have a walking or an ongoing booking with us then there’s no need to worry about leaving cash on the table each week, we’ll handle it all for you with one simple weekly online transaction.

If you have a booking coming up but it’s not for a while - please do call us on 0208 004 0860 to discuss the possibility of organising spread payments so you secure your preferred sitter early without a one lump sum payment.

As a carer:

NO hidden fee’s

Registration for carers is absolutely free of charge. As a carer, there is absolutely no cost to be part of the Tailster team until you are winning bookings through the platform.  We have a small 15% commission cost per booking, the lowest in the industry.

If you’d like to learn more about why we charge commission, please check out our other post HERE.

Comprehensive insurance cover

With every client our carers book through Tailster, they are covered by our public liability insurance as well as having full emergency vet fee cover for the pets - and loss of keys. Because, very rarely, accidents do happen!

Easy access to potential clients - risk free

With no cost to sign up, fully inclusive insurance and having Tailster as your online presence - there’s no need for you to spend £1000’s on marketing, hosting fee’s for websites or advertising. We handle all of that for you - You have nothing to lose!

Payment security

As all bookings are made through our platform, we already have the funds in place to pay our carers before the booking takes place. This means that we can then pay them in a timely manner at the end of the booking. If there are any payment disputes or queries, we’re there to help get things resolved as quickly and as smoothly as possible.


At the end of the day, our aim here at Tailster is to ensure that both our owners and carers are happy. We try, at all times, to provide the highest quality customer service possible via telephone, email, live chat and our built-in messaging system via the Tailster website.

We are always working hard to update and improve our systems and we’re keen for both our carers and owners to contact us with any suggestions they may have!

And if you need any help finding a loving pet care for your pet, you make a request below. It’s free and it only takes 30 seconds - let’s see who we can find for you.

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